If you have sustained an injury in an accident that was not your fault, but it was because of the actions, or inactions, of a company or government agency, then making a complaint to the relevant organisation may have limited impact, even if your condition is quite serious.
Just politely calling a firm’s customer service department will likely only serve to frustrate you, not only due to the undue amount of time you could be forced to spend ‘on hold’, but also by the failure of the customer service staff to grasp the seriousness of what’s happened to you.
You could, of course, go straight to the source with your complaint – you can find email addresses for a number of CEOs in the UK by visiting CEOemail.com. Although your complaint might not be dealt with by the CEO themselves, the person who answers his or her emails will usually get back to you with a considered and measured response. From a PR perspective, it doesn’t look good for firms to shoo customers toward the door with poorly thought through responses – especially if they speak in the name of their CEOs. If you get an offer of compensation, you may be tempted to take it. Don’t.
No-win, no-fee lawyers in Redditch
Possibly the best way to go about claiming compensation in Redditch, is by looking up no-win, no-fee lawyers in Redditch or, better yet, contacting a national law firm instead. Take a look at our 30-second test – this will tell you if you have a valid claim for compensation, and also how much you could possibly be awarded.
After that, call our advice line on the free to call number at the head of this page – you will be connected to one of our friendly and highly trained advisers who will talk you through your case and provide you with some free legal advice about the level of compensation you may be offered.
Call us today, free
Our lines are open 24 hours a day, 7 days a week – so you can call whenever it suits you, whatever the time of day or night. There is always somebody there to take your call, and you will never be left hanging with a robot to leave a message.
With over 13 years experience in the field of personal injury claims, Accident Advice Helpline is a national law firm that you know you can trust. Call 0800 689 0500 from a landline or dial 0333 500 0993 from a mobile now.
Date Published: 7th August 2014
Author: Emma Matthews