Personal injury protocol


If you are involved in an accident, it can be hard to think straight about what to do first. No doubt you are in pain, which doesn’t help the thought process, and the stress of the situation can leave you feeling vulnerable and mixed up about how to handle the situation. Thankfully there is a clear personal injury protocol you can follow to help ensure you are able to claim the maximum compensation possible.

Personal Injury Protocol Step 1 – Seek medical attention and alert the police

Before you do anything else, get to a doctor and get your injuries checked out. No need to worry about whether your doctor is the one your solicitor will eventually want you to see, as this can be arranged later on. The first thing you should do is get yourself treated to make sure you are safe and well before doing anything else. It is a good idea to call the police to the scene of the accident too, as they will act as an independent witness and assess the situation accurately whilst you are being treated.

Personal Injury Protocol Step 2 – Contact the Accident Advice Helpline

Once you have been treated for your injuries, call us as soon as you feel up to having a conversation with our friendly and professional advisors. We will help you to establish if you are likely to be able to claim and will be able to refer you on to a solicitor who specialises in your type of case. Because we are open 24/7, you can call us any time, day or night, to get your case rolling.

Personal Injury Protocol Step 3 – Let your solicitor do their job

Your solicitor will work with the Accident Advice Helpline to progress your claim. You may be asked to attend an additional medical appointment, or sign a form or two, but in general we will do everything we can to take the pressure off you and leave you to get better in peace.

Personal Injury Protocol Step 4 – Win your compensation

Once everything is in place your solicitor will make an offer to settle with the ‘at fault’ party. If they refuse then the case will go to court, although in most cases you will not be asked to attend. Once you have won your compensation you are free to use the money however you like: to pay for additional support, to buy adaptations for your home, to cover loss of earnings or even to take a refreshing holiday to help speed your recovery.


Whatever you decide to do with the compensation you win, our job is to help you get what you deserve with the least amount of stress possible. Contact us today to see if you are able to make a claim, or take our acclaimed 30 second test and see for yourself how easy it is to claim. Accident Advice Helpline’s number is 0800 689 0500 or 0333 500 0933 from mobile phones. Our helpline is open 24/7, 365 days of the year.

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Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

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