Services – Your Rights And How To Make An Injury Claim in Orpington
According to the law, when you are paying for a service to be carried out (such as building work or repair work) then the service must be:
- Carried out with skill and reasonable care
- Provided at a reasonable cost
- Finished in the time frame set, or within a reasonable time
- Be of good quality
- Match the description provided before the work was carried out
If you are paying out a lot of money for work to be done in your home then it is entirely reasonable for you to expect this work to match up to these guidelines, and are within your rights to ask for your money back, or compensation, if the work does not match up to these standards.
What Can I Do If The Work Is Unsatisfactory?
You are within your rights to pursue any of these routes should you find that the work that has been done is not to the standard that you expected, or if your tradesman has not stuck to any of these rules.
Refund. If you have already paid a deposit for the service then you should be able to get a full refund. You may need to prove that the work has not been done, or will not be done in a satisfactory manner. You will usually be expected to let the trader rectify the situation, unless you feel that the site has been left in a dangerous condition, or the length of time that has elapsed is far from reasonable.
Repair or Replacement. If the work that has been done is not to a satisfactory standard because of a broken part, then you can expect to receive a new part or repairs done free of charge. Your trader should not ask you for any money to fix something which has been installed broken. You may also ask for a refund on top of your repair or replacement if the work is being done past what would be considered a reasonable time for the work to be completed.
Compensation. As a final measure, if the work is beyond repair and has actually caused damage or injury, then you may want to sue your trader for compensation. In this case you will want to make an injury claim in Orpington through legal avenues.
Making An Injury Claim in Orpington
Call the Accident Advice Helpline on 0800 689 0500 to make a claim for compensation. Accident Advice Helpline has over 10 years’ experience in the field of personal injury compensation, and if you have been left with dangerous or faulty work in your home then this should make a good case for compensation. The team of friendly, helpful advisers will be more than happy to talk you through your injury claim in Orpington and you should not have to be any more involved throughout the process. You will also be kept up to date and can contact the helpline 24/7 for an update.