Q: How did you hear about Accident Advice Helpline?
A: I had just had an accident, and one of my colleagues at work recommended Accident Advice Helpline to me because she had used them previously when she had had a road traffic accident a year before.
Q: How did you get in touch with Accident Advice Helpline?
A: Initially I decided to go to their website to find out a little bit more about the claims process and the company as a whole. I saw that they actually had a way of finding out if you could make a compensation claim on their website. It’s called the 30 second test because it does literally just take 30 seconds to fill in and find out if you can make a claim or not.
I filled the questions in, they basically just asked if I’d had an accident in the last three years which was not my fault, and then how and where I’d been injured. I was really impressed that they gave me the answer straight away without even having to speak to an experienced solicitor in Old Sodbury.
I filled in my contact details and requested that a member of their staff give me a call back to discuss my case in more detail.
Q: Why did you decide to instruct the Accident Advice Helpline to help you with your case?
A: After speaking to one of their advisers I decided that they clearly knew what they were talking about. It was obvious that their in-house injury solicitor in Old Sodbury was fully qualified and experienced, and I liked the fact that the Accident Advice Helpline was a law firm rather than just a claims management company.
I was also really impressed that Esther Rantzen was the a fan of the firm – you know you can trust Esther and she was happy to recommend them so I knew I was going to be in safe hands with my injury solicitor Old Sodbury.
Q: What accident did you have?
A: I broke my ankle after falling down the stairs at my favourite restaurant. At first I was worried that it might just look like I was clumsy, but my injury solicitor Old Sodbury discussed the details of my case with me and discovered that actually the restaurant was at fault for my accident because they did not have a working light in the stair well, which made it impossible for me to see where the steps were, which contributed to my fall.
Q: What did you think of your experienced solicitor in Old Sodbury?
A: My injury solicitor in Old Sodbury was really nice. She was very pleasant and exceptionally professional. She handled every aspect of my claim and kept me up to date at all times with what was going on. She also took the time to explain anything I didn’t understand, and made sure that I knew I could contact her at any time to discuss anything further.
I’d highly recommend the Accident Advice Helpline to anyone else.