Dealing with customer complaints – compensation solicitor in Aughton
If you work directly with customers then there may come a time when it is up to you to listen to a customer complaint and try to work out what you can do about it. Whether you are a manager or not, you may still need to do something immediately so that the customer knows that their complaint has been heard and that you are doing something about it. It can also be helpful for you to deal with the complaint sooner rather than later or risk getting bad feedback from the customer.
- Listen. Even if you are not able to give your customer a response right away, they are likely to be much happier about the situation if they feel that they have been listened to. Make sure that you take the time to listen to everything they have to say, and even make notes if you think it is necessary.
- Decide who is at fault. Although it can be tempting to side with your employer as they are the ones paying you at the end of the day, when you are listening to a customer it may be helpful to be objective and work out who is really at fault. If your employer is at fault then there is no harm in apologising.
- Ask questions. You want to get a really good idea of what happened so that you can take this higher up and decide what to do next. Ask your customer to give a detailed account, and ask questions if there are any areas you are fuzzy about.
- Ask the customer how they want to situation resolved. Before you can come up with a way to resolve the situation you need to know what the customer wants. Otherwise, whatever you do you are not going to be able to find a way to make the customer happy with the end result.
When to find a compensation solicitor in Aughton
If you are a customer who has been treated badly, and feel that you have been injured or suffered severe emotional distress because of the actions of someone else, then you may be able to claim compensation using a solicitor in Aughton.
Accident Advice Helpline has over 15 years’ experience in the field of personal injury claims and can provide you with an experienced and dedicated compensation solicitor in Aughton who will work with you to get you the redress you deserve. You can call the helpline on 0800 689 0500, or 0333 500 0993 from a mobile phone, to speak to the team about what has happened.
They will help you to decide if you want to go forward with your claim, and if you do will assign you to a solicitor in Aughton who will work on a 100% ‘no-win, no-fee*’ basis to process your claim. Your solicitor will also work on your behalf, so you shouldn’t even have to go to court.
Date Published: 8th March 2014
Author: David Brown