Making a claim for accident repair expenses
If you have been involved in a car accident caused by another driver, financing accident repair expenses is something that you should not have to worry about following the trauma of a crash. Doing this with as little fuss as possible will help you get life back to normal as soon as possible and back on the road as soon as possible. We are here to smooth out the process, and have designed a simple 30-second test to help you find out if you are entitled to compensation to help with accident repair costs.
Make a note of the date, time and place the motor crash took place, and a short outline of how the crash happened. Make sure you have the name, address, registration number and insurance company of the person who caused the car crash.
If you haven’t got the full details of the person who was responsible for the crash don’t worry. Various sources such as the police (if they were at the scene of the accident) and the DVLA database can make finding these details fairly straightforward.
If the other driver is untraceable or uninsured, it may be possible to pursue a claim for accident repair expenses through the Motor Insurers’ Bureau (MIB). This is an organisation funded by the insurance industry to help people involved in a car crash with an untraceable or uninsured driver.
Who will do my accident repair?
We understand that one of the biggest worries people have is who will be repairing the car they own, love and just want back in the same condition it was prior to the accident. You can choose to have your vehicle repaired at a body shop or garage of your choice that you know and trust or Accident Advice Helpline has many approved repairers that meet our high expectations for quality repairs. Many insurance companies try to push people to ‘approved repairer’ for their accident repair because they offer the most cost effective solution for the insurance company i.e. they are the cheapest. The quality of repair or level of service that you experience may not be as important to them as it is to us. Some of these repairers may have to use non-genuine parts as part of their agreement with the insurance company, which can then invalidate your manufacturer warranty.
The Office of Fair Trading and The British Board of Motor Insurers have agreed that motor vehicle insurance policy holders have the right to choose where their accident repair is carried out, regardless of the insurance company’s advice. Therefore you, as a policy holder do not have to use the insurance companies approved repairer and you can insist on having your vehicle repaired by the accident repair centre that you choose.
If you have been injured in a non-fault accident in the last three years you can claim personal injury compensation.
You can call Accident Advice Helpline on 0800 689 0500 or 0333 500 0993 from a mobile to get the help you need.
Date Published: 21st January 2013