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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What to do if you’re the victim of acoustic shock


    Accidents at work vary in nature. When working in offices and call centres, you may believe that you are relatively safe from work-related injuries, however, regardless of your job role, there are always potential risks to be aware of.

    Acoustic shock is experienced as a result of a high-pitched, sudden sound via telephone and earpieces. This often means that telemarketers and those working in call centres are prone to an acoustic incident.

    Recognising the signs of acoustic shock

    Unlike other work-based injuries, you may not notice the effects of an acoustic incident straight away. It may take several weeks before you notice a change in your hearing.

    Acoustic shock can vary in severity. You may suffer from permanent damage to your hearing, hyperacusis, or tinnitus.

    Symptoms to be aware of include:

    • Difficulty hearing others speak
    • Straining to make out conversations with multiple people
    • Muffled discourse
    • Ringing in the ears
    • Sensitivity to sounds
    • Inability to hear soft phonemes
    • Tiredness
    • Headaches and migraines
    • Sickness
    • Anxiety, frustration and stress
    • Low mood

    How to claim compensation for a work-related acoustic incident

    First and foremost, it is essential that you receive the medical attention you need to evaluate and manage the damage to your hearing. Keep a record of the treatment and support you have received as this may be needed when you claim for your work-related injury.

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    Rather than dealing with the complexities of a legal case yourself, it is advisable to seek help from a law firm. Accident Advice Helpline has 15 years’ experience in managing personal injury claims for victims of accidents at work.

    In just one swift phone call, their specialised team will be able to advise whether your case is likely to be successful. Should you choose to pursue your claim, Accident Advise Helpline will assign your case to one of their legal representatives, who specialise in your type of claim.

    The cost and catches

    Accident Advice Helpline works on a no win, no fee** basis, meaning that you do not pay a penny in solicitor fees unless your claim is successful.

    As a law firm, it is the aim of Accident Advice Helpline to ensure that the legal process is as streamlined as possible for the claimant. In most cases you will not even need to attend court – simply provide the information required to process the claim, via telephone.

    Date Published: December 31, 2013

    Author: David Brown

    Category: Psychological injury claims

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.