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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Was the product faulty or used wrong? Heeding product instructions and warnings


    When considering a claim for defective product compensation, it is vital to ensure the product really was faulty, as opposed to having been used incorrectly. While this may seem obvious, it is surprising how many faulty goods claims following accidents at work, during leisure activities or in the home ultimately fail because the product was, in fact, not used correctly.

    Following instructions

    Most products, and in particular those posing potential risks of injury, are supplied with instructions detailing how to use them safely. Such instructions include warnings, such as  notes warning against opening/ tampering with electrical equipment and other product-specific safety instructions.

    In order to prevent accidents at work, employers typically also provide training and detailed instructions for use of machinery, necessary protective clothing and specific safety procedures/ policies. All too often, failure to follow provided instructions or ignoring safety advice/ procedures results in erroneous defective goods claims.

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    A good example of this would be the use of a stepladder. A person failing to read instructions properly may neglect to secure the ladder by snapping safety clips into the correct position. As a result, the ladder may subsequently slide open, causing the individual to fall and receive an injury. He or she may then mistakenly believe that the ladder was faulty and dangerous in the first place.

    Negligence and accidents at work

    In a similar fashion, many claims for compensation for injury at work result in disappointment. This is usually due to the fact that the injury was not caused by a defective piece of machinery, but by negligence on the part of the operator. Cases of industrial deafness caused by the worker not wearing provided ear-protection, for instance, are not eligible for claims.

    It is therefore of utmost importance to follow instructions and observe safety procedures at all times. By doing this, you not only significantly reduce the risk of incurring an injury, you also have the assurance that if something does go wrong you will be able to claim for compensation.

    Determining claim eligibility

    If you were injured by defective equipment in the workplace, faulty home appliances or unsafe leisure products in spite of following provided instructions, you may be eligible to claim for compensation. You can determine your chances of making a successful claim by consulting the compensation calculator provided on the official Website of compensation provider Accident Advice Helpline.

    If you prefer to discuss the matter in confidence with a friendly and experienced adviser, you can do so via the company’s free-phone number. Available around the clock, every day of the week, calls to this helpline are free of obligation to initiate claims.

    Date Published: September 24, 2013

    Author: David Brown

    Category: Faulty product claims

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.