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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Potential accident claims for call centre workers


    More than one million people in the UK work in call centres. Most people may associate work-related injuries and accidents at work with treacherous workplaces, such as farms and factories, but offices and call centres can also be very dangerous places. If you’ve had a work accident or you suffer from an illness as a result of the nature of your work or the working environment, you should contactAccident Advice Helpline to see if you are eligible for compensation.

    Work accidents and injuries in a call centre

    Call centres may be perceived as safe places because they lack heavy machinery, chemicals and other work-related hazards, but there are some aspects of the work, which may increase the risk of work-related injuries and illnesses. Examples of health problems that may affect call centre workers include:

    • Stress and anxiety caused by long working hours, a pressured environment and sales targets and abuse from people on the other end of the telephone.
    • Back, shoulder and neck pain caused by long hours and periods of time spent sitting at a desk.
    • Repetitive strain injury associated with making repeated actions, such as typing.
    • Hearing loss caused by acoustic shock, a term used to describe any noise, which disturbs or affects the nervous system or the ear.

    Can I make a claim for work accident compensation?

    If you’ve been involved in an accident at work and it wasn’t your fault, or you have developed a work-related illness, you may be able to claim work injury compensation. Call Accident Advice helpline or visit the website to take the quick and simple eligibility test to see if you have a viable claim. The legal team has experience in dealing with personal injury claims, industrial deafness compensation, repetitive strain injury claims, and work accident compensation, and most clients do hot have to go to court. The firm was established in 2000 and is supported by popular TV personality and author, Esther Rantzen.

    What should I do if I’ve been injured at work?

    If you have been injured or developed an illness at work and you are thinking about claiming compensation, write down all the details of the incident and speak to your supervisor or manager. Take down contact information for people who can act as witnesses and seek medical attention; the medical notes relating to your injuries will be used to support your case. Once you have all the relevant information, contact Accident Advice Helpline on 0800 689 0500 and they will pursue your claim.

    Date Published: January 3, 2014

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.