A care agency in Powys, Wales has been reprimanded in a report by the Care and Social Services Inspectorate Wales (CSSIW) after being investigated for its performance. The care agency, Reach, has been working on behalf of Powys County Council since April 2014, and according to reports has been found to breach regulations on 14 separate occasions.
The report followed inspections of the services offered back in July and July, none of which were announced ahead of time. The Inspectorate also visited peoples’ homes in conjunction with their investigation, and determined that poor care agency standards were at fault. A number of incidents were cited in the report, such as the case of a resident who laid on the floor for an entire day when their home visit did not take place as it should have done. The resident was later found and transported to hospital.
Other incidents included examples where employees were not trained or familiar with the equipment they were supposed to be using, as well as missed appointments that were supposed to ensure residents had their usual medication. The care agency has since apologised following the report which criticised its behaviour and approach to its work.
How common are incidents like this?
Thankfully most care services are provided to the highest standards for everyone concerned. However there is always the potential for things to be overlooked or to go wrong. In every case the appropriate steps should always be taken to minimise any disruption or sub-standard services for those concerned. It is always important for people to receive the right care and when this fails to happen it can be stressful and upsetting. The situation in Powys illustrates this, as the services failed to provide the support that should have been given at all times.
Are you in a position to claim compensation?
Do you believe you or a relative has experienced poor care agency standards? If you think this is the case and you have evidence that negligence was involved, speak to one of our professional injury compensation lawyers today. Here at Accident Advice Helpline, we provide expert no-obligation advice regarding a number of situations, not just where accidents are concerned. Call our free 24/7 enquiry line now to find out more about your situation. With Esther Rantzen as our patron, we are proud to stand up for what is right and to support our clients wherever we can.
Date Published: October 30, 2014
Author: David Brown