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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Health and Safety News

    Pensioner wins claim against Starbucks

    By David Brown on January 4, 2014

    A 71-year-old woman has received a four-figure payout from Starbucks after she slipped on a spillage and tore her hamstring.

    Rosemarie Duggan was having a drink at the chain’s coffee shop at Bescot Retail Park, Walsall, when incident took place in October 2012.

    Staff had already been warned by a customer about the hazard on its greasy floor when the frail pensioner took the painful tumble.

    She ripped her muscle in the fall and was unable to walk without crutches for 14 months. Doctors also ordered her to use strong analgesia and anti-inflammatory cream in order to cope with the discomfort.

    Personal injury claim

    Slips, trips and falls are the most common types of accidents, affecting a large number of people every year.

    In such instances the Accident Advice Helpline can offer assistance, telling you everything you need to know when it comes to making a winning personal injury claim.

    The accident must have been the fault of someone else – just like in the case of Mrs Duggan.


    Starbucks accepted full liability for the pensioner’s injuries after her lawyers launched legal action and has now agreed to a four-figure compensation package, out of court.

    “I was in agony for a long time following the accident and was unable to get out and about as a result,” said Mrs Duggan.

    “My injuries took many months to heal and more than a full year on I have finally recovered from the accident.”

    Source: Express

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    Date Published: January 4, 2014

    Author: David Brown

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