The Patients’ Association has spoken out about gaps it believes exist in the services offered by the NHS ombudsman. The Parliamentary and Health Service Ombudsman (PHSO) was set up to provide somewhere for patients to go if they feel they have been mistreated or poorly treated by the NHS in some way.
The service covers the whole of England, but in recent times the Patients’ Association has ceased to recommend people who get in touch with them to contact the ombudsman. They have spoken to patients who have already come in contact with the ombudsman and who were disappointed in the lack of service they received.
While poor care in the NHS is rare, there is always a potential for things to go wrong and even for deaths to occur that could reasonably have been avoided. Some who have spoken to the Patients’ Association have apparently said that NHS ombudsman failures have made emotional and upsetting situations even worse.
In some cases it can take a long time for any findings to be made final in a particular case. One incident involved a boy from Devon who died in 2010, and it was not until 2014 that the ombudsman revealed its findings.
Do you have a right to complain if you feel you have been badly treated?
Of course – everyone has a right to expect excellent treatment from the NHS. Thankfully this is the outcome in the vast majority of cases. However as we are all probably aware, there is always a potential for things to go wrong during treatment for a variety of conditions and situations. In this situation it is vital that patients have somewhere to go for their complaint to be heard. According to the Patients’ Association the PHSO is falling short in this area.
Could you be entitled to launch a no win, no fee* claim for poor treatment?
No one wants to be in a position where they would have to even consider such action. However if you feel you are in such a position, know that Accident Advice Helpline is here to provide no-obligation advice.
We can consider every aspect of your claim and ensure you understand the position you are in. Our professional injury compensation lawyers can determine whether a claim might be prudent in your situation, so call us now using our free 24/7 enquiry line.