A cruise ought to be a relaxing and enjoyable experience. Unfortunately for some people this experience can be ruined by accidents and injuries. Making a claim for an accident on a cruise ship is the same as any other compensation claim, and it helps to have the right representation to guide you through it.
In the UK, cruise ships operate under the terms of Package Travel Regulations (1992). These regulations were brought in so that people who are injured on cruise ships have rights to seek compensation. However this is complicated by the fact that cruise ships often operate in international waters and therefore often adhere to international conventions.
The Athens Convention
Under the rules of the Athens Convention it is usually the responsibility of the passenger to provide proof of negligence against the operator. However, it should be noted that there are exceptions and for the more severe kinds of accident the situation is reversed and it is the operator that is expected to provide proof that they have not been negligent.
One of the problems with claiming against operators is the amount of time you can make a claim can be very short (this is especially the case with operators in the United States). It is very important that you check any contracts you sign with before going on a cruise and that you are aware of how long you have to make a claim in the event of anything going wrong.
Why you should contact Accident Advice Helpline
As well as only having a short time to pursue a case there is also the fact that these cases can be quite complex. Where it can be difficult is in establishing whether or not the crew or operator were negligent and if anything could be done to prevent any accidents or injuries. What may appear to be a simple case on the surface can be quite difficult and this can put people off pursuing a case further.
This should not be the case. At Accident Advice Helpline we have prided ourselves on excellent customer service, something that has been reflected in our online reviews and the fact that we have been endorsed for a decade now by consumer rights champion Esther Rantzen.
We operate on a “no win no fee” basis. You can also call us 24 hours a day and so there is always someone to discuss the case with you. There is no obligation to pursue it further and we will do our utmost to ensure that you get the help you need. In short if you want compensation then come to us for more information.