A woman who stayed at the Barcelo Costa Hotel in Mexico, near Cancun, in 2009 has won holiday sickness compensation as a result of the dreadful symptoms she suffered while she was there. The holiday was booked as a celebration for her birthday but she ended up contracting a bug and suffered severe diarrhoea and sickness. She still suffers problems today that stem from the experience.
The holiday was booked through Thomas Cook and the woman asked a lawyer to represent her against the company. Everything was set to go to court when Thomas Cook decided to agree to a compensation payment. The undisclosed amount was later spoken of by lawyers as being ‘realistic’.
Conditions at the hotel the woman stayed at were dreadful. The bedrooms were dirty with unclean bedding, and meal times saw chicken served that was not properly cooked. Foods were also re-used from one meal to the next. The area around the swimming pool was also unclean and not fit for use. The final sum offered before the court case began was more than eight times the size they originally offered.
How can holiday sickness compensation make a difference in a case like this?
People go on holiday to have a good time and relax. You would expect the accommodation you stay in to be clean and safe at all times. If this is not the case it can raise the chances of you catching a bug – one that could affect you for some time to come, as occurred in this case. If someone has been negligent in providing a safe environment in which to stay, eat and drink, there is the potential to claim compensation. It doesn’t prevent the incident from having occurred in the first place but it can cover the cost of the ruined holiday.
Seek no-obligation advice from Accident Advice Helpline if this sounds familiar
If you have been on holiday and you’ve suffered a gastric bug that you think was someone else’s fault, get in touch with our team today. Accident Advice Helpline has won many cases on behalf of holidaymakers – could you be the next to benefit from our no win, no fee* system? Call our 24/7 enquiry line free of charge now on 0800 689 0500 to speak to someone who may be able to help you. If your holiday bug occurred within the last three years you might be able to make a claim for compensation to see what happens next.
Source: Daily Mail
Date Published: August 21, 2014
Author: David Brown