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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Learn more

    Faulty goods claims


    Despite strengthened legislation aimed at protecting consumers, faulty goods claims remain all too common. At Accident Advice Helpline our team is experienced in dealing with such issues and we understand how they can really annoy and frustrate individuals. We are always ready to listen and offer practical advice on what to do next.

    Can I claim?

    As long as less than three years has passed since your accident involving faulty goods and you saw a doctor about your injuries at the time, you may be able to claim compensation. If you were injured as a child, you can claim at any time before your 21st birthday.

    You will normally only be able to claim if you bought the item that caused your injury from a licensed seller on the understanding that it was in a safe and saleable condition. While this usually applies to second-hand shops, it may not apply if you bought it over the internet or from someone who came selling at your door. If you paid less than the standard price because you were told it might be faulty then your claim would be unlikely to succeed.

    If the item came with a warranty that expired before the accident happened, you might still be able to claim provided that you can be said to have had a reasonable expectation that it would still be safe to use. This might apply, for instance, to a toaster of a sort that usually works well for five years, even if it had only six months’ warranty and the fault developed after a year. If the same toaster injured you after ten years, however, it is unlikely that a claim would be successful.

    What kind of injuries count?

    Any injury that is serious enough to warrant a doctor’s attention can be grounds for making a faulty goods claim. The amount of compensation you are likely to be entitled to, however, will depend on the severity of your injuries and the impact they have on your life. In the case of very minor ones, you may decide that claiming isn’t worth the trouble. If you are in any doubt, contact us whenever it’s convenient, and one of our advisers will be happy to discuss your situation. It will usually be possible to give you an idea of roughly what your claim is likely to be worth.

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    Getting legal help

    At Accident Advice Helpline our advice is free no matter what you decide to do, but if you wish to proceed and make a claim, we’ll be happy to help. Best of all, it won’t cost you a penny to start your case and we will connect you with one of our team of solicitors.

    We believe that accident victims deserve the highest quality representation, regardless of their financial circumstances, so we’ll always do our best to find you an expert solicitor who is well versed in claims of this type.

    Making a claim is about setting things to rights and helping to ensure you are compensated for your misfortune. Nobody deserves to be out of pocket as the result of someone else’s negligence, especially where safety is concerned.

    To discuss your claim with a member of our expert team dial 0800 689 0500 now.

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.