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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    The Do’s And Don’ts Of Making A Claim

    When making a  claim there are numerous aspects that have to be considered. If you have been in an accident it can often be a stressful situation.

    Therefore it helps to be aware of the do’s and don’ts of making a claim before you are involved in an accident so you are more likely to know what to do.


    • Try to remain calm- There is the danger that people in a stressful situation can lash out. Maintaining calmness and composure is not always easy but if you are abusive this will not look good in a hearing when making a claim and this may be used against you.
    • Keep a paper and pen with you- This is especially important with car accidents. This allows you to take down details and get witness statements from people nearby.
    • Take photos- If you can clearly show that there was an exposed wire that tripped you up then it will be easier to prove that tripping over it was not your fault, especially if it is not clearly visible.
    • Keep receipts- This will prove to people that you have numerous costs that need to be compensated for. It also makes it easier when calculating the final compensation amount before making a claim.
    • Get witness statements- If you can talk to people who witness any incidents. In the case of a car accident make sure you get the number and name of the police officer on the scene.
    • Talk to your doctor- Get reports from your doctor to prove that you need treatment as well as getting information on any medical costs to help support you when making a claim.


    • Exaggerate costs- If you exaggerate costs it is more likely that your case will be dismissed and you will not get compensation. The right adviser will be able to discuss the situation with you and give you an idea of a realistic figure of how much the compensation will be worth, and what you will able to claim for when making a claim.
    • Delay medical treatment- If you need medical treatment get it immediately. You will have time afterwards to seek claims. Your health ought to be your first priority.
    • Talk with an insurer right away- An insurer may seek to settle too quickly. Getting advice first will make it easier to see what is the most appropriate option to suit you.
    • Make accusations- During a heightened situation people may say things in the heat of the moment. Remember to have a paper and pen to hand and only get the facts. Do not engage in an argument with people unnecessarily. When making a claim this could get reported!

    Why you should contact Accident Advice Helpline when making a claim

    There are a lot of issues to consider when you want to seek compensation. We can offer advice, guiding you through the process, regardless of whether or not you choose to pursue a claim further.

    The helpline is available 24 hours a day so there is always someone there to discuss the claim with you. Contact us today to find out more about what we can do for you.

    Date Published: November 13, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.