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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Dos and don’ts of an insurance claim

    Dos and don’ts of an insurance claim

    If you find yourself in a car accident that was not your fault, it is possible that you will be able to receive some form of insurance payout. Furthermore, following the dos and don’ts of an insurance claim will ensure that the process runs as smoothly as possible.

    Whether the person who caused the accident is known to you or not, this can feel awkward, and your injuries may leave you lacking the strength to pursue what is rightfully yours. It is worth remembering that your compensation money will be coming from an insurance policy and no one individual will be left personally out of pocket.

    In the immediate aftermath of an accident, it can be difficult to think straight when you simply want to get home and feel safe. It is of great importance, however, to write down the particulars of any other vehicles involved. Take the driver’s personal details, such as name, address and phone number, but also record the car registration. If you have any witnesses, ask for their names as well because there may come a time when their evidence is needed to back up your version of events.

    Also, at this early stage it is vital to inform your insurance company of what has happened and give them details of the accident. Failure to keep them informed may eventually lead to your policy becoming invalid.

    Next, for your own good and in order to increase your chances of a successful future claim, you must visit your GP. They can discuss the pain you are feeling and make an assessment of your injuries. The fact that you made an appointment and the doctor has recorded the symptoms with which you presented are crucial to establishing a strong case. It will, quite rightly, suggest that the injury has become apparent as a result of your accident. Moreover, visiting a GP prior to making a claim shows that medical care was at the forefront of your mind, not that you were visiting as a result of obtaining legal advice.

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    Next, be sure to engage a solicitor with a background of dealing in similar claims. At Accident Advice Helpline, we will only ever refer cases to an expert with relevant experience. They know the ins and outs of their particular specialism and have the edge on less knowledgeable colleagues. There is a lot to remember, but following the dos and don’ts of an insurance claim makes certain that you have the best possible chance of winning your settlement.

    Finally, obtain visual evidence that will help to substantiate your claim and illustrate exactly what happened. If it is at all possible, go back to the scene of the accident the same day; otherwise, revisit the area as soon as you feel up to it. Try and take a friend to help you notice and record every aspect of the scene. Look for clues such as broken glass and tyre marks in the road, and photograph them with a good quality camera. Take distance shots and include a number of different angles, as this will encourage a sense of perspective.

    Call us today on 0800 689 0500 to get started on your claim.

    Date Published: October 8, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.