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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    I dislocated my knee after walking on a slippery shop surface — who do I claim against?

    Slips and trips from walking on a slippery shop surface are, sadly, quite common. Of course, shops do need to be cleaned during opening hours, but they are still responsible for their customers’ safety. If there were no suitable signs to warn customers of the danger on this occasion, it should be possible to bring a claim against the shop.

    Although there is a three year time limit on most compensation cases, it’s still a good idea to make a claim as soon as possible, and especially so in a case like this. That’s because most shops keep CCTV records for one week and CCTV can be really helpful in proving that events happened as you say they did. An alternative approach is to find witnesses and often shop staff themselves are happy to act in this capacity. If you can find people who saw the accident happen, take down their details. You will be able to pass these to a solicitor who will then approach them for formal statements.

    Where to start

    At the Accident Advice Helpline we’re ready to answer calls round the clock. When you call us, our specially trained staff will talk through your claim with you and let you know if they think it’s likely to be successful. If they say yes, and if you decide you want to go ahead with a claim, we can begin the process right away.

    When this happens, the first thing we’ll do is put you in touch with a solicitor. They will then be able to contact the shop, get their version of events, and start collecting evidence. It will be helpful if you can put them in touch with the doctor who treated your injuries and perhaps supply them with photos of those injuries — in the case of a dislocated knee there may be swelling that you can show in a picture and it will be useful to see both your knees together to emphasise the difference. You may also need an independent medical assessment but we can sort this out for you.

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    We like to keep things simple for the people we help so you’ll be able to keep in touch with your solicitor over the phone — we won’t make you walk to meetings when your leg needs to heal. If you have to miss work whilst you recover, we’ll make sure that any compensation payout takes account of lost earnings.

    Fair compensation

    We can’t keep everyone safe from the dangers of walking on a slippery shop surface but we can make sure that, when things go wrong, you have the chance to get fair compensation. That’s why we’ll never charge you any money up front. If we lose the case, you’ll owe us nothing, and if we win our fees will normally be paid by the other side. This means we’ll always have your best interests at heart — and what’s more, the shop will learn to be more careful about alerting customers to hazards in the future.

    Date Published: October 3, 2013

    Author: David Brown

    Category: Knee injury claims

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.