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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Department store injury advice


    If you have been injured while shopping in a department store, then you could be eligible to claim compensation. However, before your claim can be successful you will need not only to prove that you were injured in the store but also that the store owners were negligent in causing your injury.

    This department store injury advice will help you construct the best possible case to support your claim. By following this advice you increase the chances of making a successful claim and receiving the compensation you are entitled to for any medical issues and emotional stress caused by the injury.

    If you are injured you should seek medical help as soon as possible. If the injury is serious ask the store to call an ambulance, or for less serious problems ask if the store has a trained first aider who can help you.

    Make a follow-up appointment with your own doctor. Even if you have received treatment at the scene, it can be a good idea to see your personal doctor as soon as possible after the accident. Your own doctor can give you an unbiased professional opinion of your injury and also tell you if any on-going treatment is needed, the cost of which could be included in your compensation claim.

    On some occasions as part of department store injury advice, you might be told not to talk to the store representatives, but in the beginning, it can be useful. After the injury has occurred ask to speak to the store manager, to make sure the details of the incident are recorded properly and ask for a copy of the store accident report. You should also try to get details of any witnesses, whether they are other shoppers or staff members.

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    Keep records and documentation to help you. A paper trail can help you create a solid case for compensation, so ensure you keep detailed notes of medical appointments and other meetings, and ask for supporting documents such as medical records or wage slips showing lost earnings due to injury. If you can, take photographs at the time of the accident showing the issue that caused you injury. Even images taken on a mobile phone will help your case.

    How to get professional department store injury advice

    If you think you have a case for compensation, then the next stage is to get professional department store injury advice. By calling Accident Advice Helpline, you can access advice from trained professionals working with a company that has more than 10 years’ experience in personal injury.

    You can call us on: 0800 689 0500 or on: 0333 500 0993 from your mobile phone. We can offer quick, accurate department store injury advice to put you in the best position to decide whether or not to pursue a claim, but there is no obligation to continue with the claims process.

    If you do decide to go ahead, our experts will work through the process with you offering you support and advice.

    Date Published: June 28, 2015

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.