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Starting your claim with us is both quick and simple using our online claim form
Was the accident your fault?
Did you receive medical attention?


Definition of a personal injury

The definition of a personal injury claim is a claim for compensation for damage to the person, inconvenience, disruption and expense caused by an injury that was not their fault.

Need a definition of a personal injury?

Facts about the personal injury claims process

  • Your injury can be a result of many different kinds of circumstances
  • Your claim must be eligible
  • You need the appropriate specialist solicitor for your particular claim
  • Most legal representatives in the UK work on a no win no fee basis

Personal injury claim FAQs

Q. Please can you give a definition of a personal injury claim compensation provider?

A. Ask us at Accident Advice Helpline. We are one of the leading compensation providers, we work with a partnership of hundreds of accredited legal representatives across the UK, and we can find the right one for your type of claim. We have over fifteen years’ expertise in dealing with most kinds of personal injury claim cases that commonly occur.

Q. How do I know if my claim is eligible?

A. Take our 30-second test™. There are three conditions, which are: the accident was not your fault, it happened in the last three years and you required medical attention.

Q. Do I have to fill in forms online?

A. No. If you prefer to speak to someone, call one of our friendly advisors on 0800 689 5659. If we can’t answer all your questions straight away, we’ll call you back.

Q. What is a personal injury claim worth?

A. Answer a few simple questions about your injury and our panel of experts will be able to estimate what your claim might be worth.

Q.What is no win no fee?

no win no fee means that if you do not win your case, you do not have to pay any legal costs. In some cases, costs can be claimed from the other side, but this depends upon what the judge awards.

Q. What is a personal injury claim likely to cost me?

A. Don’t worry about running up costs you can’t afford. You can check your eligibility before you proceed and find out from us if you think you might have a case. We will inform you at every stage and if you don’t win your case, you won’t have to pay the legal costs.

Q. Will I have to go to court?

A. In most cases, claimants only have to deal with us by phone. Your solicitor will do everything but if your case can’t be settled by phone your solicitor will advise you.

Q. Will I have to have a medical examination?

A. Yes.

Q. What evidence do I have to provide?

A. Any evidence that helps to substantiate your claim could be useful. For example, if you have photos of your injuries and of the circumstances of how the accident took place, and if witnesses are available to endorse you, all these things are helpful. Also, keep any receipts of expenses you have incurred for extra costs resulting from your injuries.

Q. When can I expect payment of my award?

A. We do our best to pay your compensation to you as soon as possible after it has been awarded.