Staying in a hotel should be a pleasant experience, and it usually is. It doesn’t matter whether you are staying for business or pleasure, for a conference, a weekend away or overnight en route to another destination. Whatever the reason may be, you would expect the whole stay to go without a hitch.
While some hotels are better than others in terms of star ratings and reviews, you would not expect to be injured while staying at any of them. Thankfully very few visitors will ever go home nursing an injury that was not their fault. This is largely due to the care and attention paid by the people who run each hotel. They know they must offer a safe and pleasant place to stay to everyone who comes through their doors.
What might happen to lead to someone wanting to claim for hotel injury compensation?
Accidents may well happen from time to time, but it is incidents where someone else was to blame for the injury that could potentially lead to compensation being successfully claimed. For example, the hotel should be clean and safe to use at all times.
If the floors in the restaurant or foyer are slippery and you fall over, you may have a right to make a claim. There should be yellow warning signs clearly evident in this instance. If they are not there you could claim.
It is also reasonable to expect your room to be safe to use and stay in. If you slip in the shower because it hasn’t been cleaned and is slippery, or because there is no mat provided for safety, you could hurt yourself. If the bed is not fit for purpose and collapses, or if there is a problem with some other part of the room that causes you injury, you may also wonder if you could claim for hotel injury compensation.
Getting the answers you need
Reporting the issue and your injury to the hotel staff is of paramount importance. Make sure your injury is recorded in their accident book.
You should also take photos of any evidence you have, for example if the bed did collapse or the tiles in the bathroom were cracked or broken and you cut your foot or hand on them.
Then call 0800 689 0500 to speak to someone at Accident Advice Helpline about a claim.
Date Published: September 12, 2015
Author: Allison Whitehead