How much could you claim?

Find out in 30 seconds...
Injured in the last 3 years?
Was the accident your fault?
Did you recieve medical attention?
Please tell us where you were injured
  • Please enter your full name
  • Please enter a valid name
  • Please enter your telephone number
  • Please enter a valid telephone number
  • Please read our Terms & Conditions

    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    What are the first signs of a faulty product?


    If you buy a product which causes damage to your home, or results in you suffering an injury or ill health, you have a right to claim compensation. Knowing the signs of a faulty product can help minimise risk of accident and injury in the home.

    Just as you would claim against a local authority if you had a slip, trip or fall on a poorly maintained public pathway, you have a right to claim against a manufacturer or retailer if you suffer injuries as a result of purchasing a faulty product.

    What are the first signs of a faulty product?

    As a consumer, you expect to be supplied with goods that are in perfect working order; however, it’s always a good idea to be vigilant and look out for the first signs of a faulty product.

    The first thing to do is to look at the packaging; check for any damage to the box or signs that the packaging has been tampered with. All boxes, bottles and containers should be sealed. If this is broken, report the damage to a sales assistant or contact the manufacturer if you have received an order directly. Keep your eyes peeled for evidence of previous use and wear and tear, as these can be some of the first signs of a faulty product.

    Before you use any products, have a thorough look at them and check for any obvious signs of a faulty product; check that all the relevant parts are there, including the user guide and instructions. If you have bought an electrical item, check the plugs and connecting wires. If anything looks suspicious, take the product back.

    Open Claim Calculator

    When can I make a claim for a faulty product?

    If you’ve been injured as a result of using a faulty product, or you’ve bought a defective product which has caused damage to your home, you may be able to claim personal injury compensation. If your home has been damaged, you may have the option of claiming on your insurance.

    If you think you may have a case for compensation and you’’d like to take legal action against a manufacturer, contact Accident Advice Helpline. We have over 15 years’ experience in handling personal injury claims and we can help you to make a successful no-win, no-fee claim.

    Our outstanding personal injury lawyers have expertise in a range of areas, including slip and trip claims, public liability compensation and work accident claims. To find out if you could claim compensation, call us today on 0800 689 0500, or on 0333 500 0993 from a mobile.

    Date Published: April 6, 2016

    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.