Mystery shoppers are employed by many companies in order to regularly observe employee compliance when it comes to engaging with customers. They perform a vital role in ensuring that a company’s reputation is upheld when it comes to dealing with the public. Could a mystery shopper help reduce the risk of an accident such as a slip, trip or fall?
How does mystery shopping work?
A firm will usually employ the services of an external company who send shoppers incognito on a monthly or weekly basis in order to evaluate adherence to company policy and other general areas. As the name implies, mystery shoppers will normally remain indistinguishable from regular customers and can provide a valuable insight for many firms who may find it difficult to micromanage several company locations. Usually, a mystery shopper will possess a checklist regarding compliance to internal procedure, such as asking for loyalty cards. A mystery shopper may also be required to assess general hygiene and cleanliness of the premises and the upkeep of toilet facilities.
How might this translate to a decreased chance of an accident?
Although not the primary function of a mystery shopper, regular and unexpected inspections of a premises serve a twofold purpose which help reduce the chances of both a public liability claim and work accident compensation. Hazards to employees and members of the public may be brought to the attention of management which may have otherwise gone unnoticed.
Are there any possible disadvantages to such a scheme?
Although the idea that a mystery shopper may help to enforce health & safety is mostly positive, there are a few disadvantages which may not necessarily be as effective as rigorous inspection from a local authority. As previously stated, mystery shoppers must remain anonymous and only have access to the same areas as other members of the public. For example, in the cases of premises where food is served, mystery shoppers will generally not have access to the kitchen and preparation areas.
Claiming compensation in the wake of an accident:
Although we often publish helpful and informative articles, we are first and foremost a law firm boasting years of experience in all areas of personal injury compensation, including trips and slips injury claims. Mystery shoppers may reduce the chances of an accident occurring but we know all too well that they still happen. If you’ve been injured in the last 3 years as the result of an accident that wasn’t your fault, contact Accident Advice Helpline today on 0800 689 0500.
Date Published: February 27, 2015
Author: Accident Advice