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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    How can Consumer Direct help me with product liability?


    Based regionally, Consumer Direct used to provide consumers with practical, clear advice on all kinds of consumer issues, from faulty household appliances to cars and anything in between. Unfortunately, this service was closed at the end of March 2012. Today, consumers can find advice concerning product liability by contacting Trading Standards or the Citizens Advice Bureau.

    Basic consumer rights

    If a recently purchased product is found to be defective, the consumer has the right to return the product to the store it was purchased from and receive a refund. Should the defective item have led to a personal injury, the consumer is also entitled to claim for compensation. Depending on circumstances, the store or the manufacturer of the faulty product may be held liable to pay this compensation.

    Injury by a faulty product

    If, for example, the wiring inside a new cooker is faulty, and the consumer is subsequently injured by electrocution when using the appliance, he or she would be entitled to claim personal injury compensation.

    Dangerous product compensation

    Another example of a defective product causing harm would be an exploding gas heater causing a fire and injuring a consumer. Again, the consumer would be eligible for accidental injury compensation.

    Faulty product claims

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    When claiming for compensation, consumers have to prove that their injury was caused by a new, defective appliance or product. Proof of purchase will be required, and having photos of the defective equipment and the damage and/or injuries it has caused will also be helpful. If there were witnesses to the injury by defective product, relevant statements and contact details should also be secured. Seeking medical assistance is vital, as medical records will document the injury and its extent.

    Claiming for expenses

    Often, additional expenses like prescription or travel costs to attend medical appointments, for example, are incurred. In order to include these expenses in a public liability claim, receipts for these expenses should also be obtained and kept in a safe place.

    Claiming defective product compensation

    Consumer champion Esther Rantzen, the famed TV personality, is the patron of Accident Advice Helpline. Her advice to anyone who was injured by a faulty product is to call this law firm and discuss the situation with one of their friendly advisers on 0800 689 0500. In the business of procuring compensation for consumers for more than 15 years, Accident Advice Helpline provides expert legal assistance on a no win no fee basis. The advice line is available 24/7, and calls are confidential, free and without obligation.

    Date Published: March 5, 2014

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.