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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    How to calmly deal with a missing piece of luggage


    At Accident Advice Helpline, we have been dealing with all areas of accidents on holiday for 14 years now and we’ve handled our fair share of claims for compensation for mishaps that occur abroad. We know how frustrating it can be if an item of luggage goes missing. Thankfully it’s a rare occurrence and robust systems are in place to keep reducing the number of items of lost luggage. That said, it can be particularly distressing to arrive at a destination, perhaps a dream getaway that you’ve been looking forward to all year, only to realise that you have no change of clothes, no toiletries and no sun protection. It’s important to react calmly and pragmatically when dealing with a missing piece of luggage and here’s how:

    Report it straight away

    Your airline should have a helpdesk at your destination airport. It’s essential to report the missing piece of luggage immediately so that the airline can begin the process of locating your bag or case and hopefully reunite you with it within a short period of time. You will be asked to describe your luggage as accurately as possible to help chances of retrieving it. The age of the Smartphone is a wonderful thing and it’s a good idea to keep a photo of your luggage stored on your phone just in case.

    Keep calm!

    Lost items of luggage are increasingly becoming a rarity and most airports will tag an item of luggage with a barcode for its intended destination and details of the passenger.  Most items of luggage are recovered and returned promptly to their owner. As always, prevention is better than the cure. Make sure that all essential items including medication and travel documents are kept in your hand luggage. This will ensure that you are not missing anything urgent upon your arrival in your destination. An airline will endeavour to reunite you with your luggage as soon as possible.

    Had a run-in with an airline and it wasn’t your fault?

    Since 2000, Accident Advice Helpline has been helping victims of accidents to seek compensation where they haven’t been at fault. In that time, we’ve handled many claims concerning airlines. Although lost luggage doesn’t constitute an accident claim, if you’ve been the victim of an accident abroad, we could help you to claim compensation. We can even help you to claim compensation if the accident occurred outside of the UK. To discuss your claim with a member of our expert team dial 0800 689 0500 now.

    Date Published: September 30, 2014

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    Author: Accident Advice

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.