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Attacks by patients or customers claims solicitors

Our accident claims solicitors are experts in helping individuals with compensation claims. Call us now on freephone 0800 083 5045 or use the following form to tell us about your incident with a patient or customer and we will call you.

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The NHS staff survey shows that 14.5% of their staff report experiencing physical violence from patients, relatives or members of the public.

Our leading accident claims solicitors are here to help you claim the compensation you deserve. If you have been attacked by a patient or a customer, contact us today for free legal advice from our expert solicitors.

No Win No Fee attacks by patients or customers claim solicitors

Most of our attacks by patients or customers cases are conducted on a No Win No Fee basis, meaning we only take a fee if we win compensation on your behalf, therefore there is no financial risk to you.

Attacks by patients or customers explained

Whether you are a nurse, a carer or a doctor, everyday, you seek to give the best care to your patients. Being assaulted or even attacked at work can not only leave you with physical injuries but it can also leave you traumatised and anxious.

While health care personnel is most likely at risk of being assaulted or attacked by a patient, other employees can also be at risk of being injured by one of their customers. Whether you are an NHS employee, a bartender or a shop assistant, if you have been attacked and injured at work and your employer failed to take appropriate safety measures, you can claim for compensation.

Most common causes and types of attacks by patients or customers

Your employer has a duty of care to make sure you are safe at work. Causes for being attacked or insulted by a patient or a customer can be the following:

  • There weren’t enough carers on your shift.
  • You were left alone with a dangerous patient.
  • Your employer didn’t install suitable safety precautions, e.g. emergency buttons, safety barriers.

These accidents can lead to all kinds of injuries, from bruises and cuts to broken bones.

What can I claim for?

If you have been the victim of an attack by a patient or a customer which was due to someone else’s negligence, you can claim compensation for the following:

  • Pain and suffering
  • Loss of earnings
  • House modifications
  • Rehabilitation and treatment

Who is responsible for my accident?

Your employer has to follow a set of regulations called the “Six Pack” to comply with the Health and Safety Act from 1974. According to these regulations, your employer has to carry out a full health and safety assessment to stop accidents from happening in the workplace.

If you have been attacked by a patient or a customer, contact us to establish your full legal position with one of our expert solicitors.

How much can I claim for an attack by a patient or customer?

It completely depends on your injury and the impact it has on your life. If the injury was caused due to someone else’s negligence, your claim for pain and suffering could be worth several thousands of pounds. For more information call us on freephone 0800 083 5045 or try our online claims calculator.

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Existing customer

If you would like to speak to us about your existing claim, contact us on

0800 083 5045

Are you ready to start your claim? Call us free on 0800 083 5045