Terms and Conditions

By using this website you agree that you have read the information below and that you agree to the terms and conditions of use below and those within our Privacy Policy, and that you further agree that your use of this website will be expressly limited to non-commercial personal use. In the event that you do not agree to the terms and conditions you should not use this site.


By providing your details you agree to be contacted by telephone, SMS, email or post by our group of companies (which includes Accident Advice Helpline, a trading style of Slater and Gordon UK Limited). If you wish to find out how much you could claim but prefer not to provide your telephone number for a call back, you may call us on freephone 0800 688 0500 and request the information in person. Provision of your telephone number is not a condition of this invitation, there is no penalty if you chose not to volunteer your telephone number.


Information displayed on this website is for general information only and is based on the law of England and Wales and is for general information purposes only and is not intended to replace legal advice. The circumstances of any personal injury claim will always be specific to the individual claimant. Any reliance upon the information provided within this site is at the user’s own risk.


All reasonable care is taken to ensure that information on this website is accurate and up to date but we do not accept any responsibility for the completeness of the content or any mistakes or omissions contained therein. Accident Advice Helpline does not enter into any express or implied representations, conditions, or warranties regarding the quality or accuracy of the information displayed.


Please note that although reasonable care is taken to ensure that the website and materials available from it are virus free it remains the responsibility of the user to ensure that it is virus free. Accident Advice Helpline cannot accept responsibility for any viruses that you download. Our site security has been enhanced to stand in line with industry best practice but it is also important that you do what you can. Always update your system with the latest anti virus signatures and security patches. Use anti spyware software and a personal firewall.


To the fullest extent permitted Accident Advice Helpline excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.


This website contains convenient links to other websites neither operated or controlled by us. You acknowledge and agree that Accident Advice Helpline are not responsible for the availability of any third party websites or material accessed via this site. Accident Advice Helpline does not endorse nor can be held responsible or liable for any content, product or services available via third party websites.


All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of this website are owned by Accident Advice Helpline.


Use of this website is expressly limited to personal, non-commercial use and you are not permitted to use this material or content save for the printing of or downloading of a reasonable number of unmodified copies for your personal use.


For the avoidance of doubt, the exemptions referred to above do not permit you to incorporate all or any part of the content of this website in any commercial publication or document, or for any other commercial purpose.

Privacy Policy

We will refer to this website, www.accidentadvicehelpline.co.uk as “our website” in this policy.

Accident Advice Helpline (or AAH) is a trading style of Slater and Gordon UK Limited and sits within the Slater and Gordon Group of companies. Accident Advice Helpline takes privacy and confidentiality very seriously. We comply with the Data Protection Act 1998 and related data protection legislation, including the EU General Data Protection Regulation (GDPR). This policy explains the type of information we collect, how we use it and how to correct or modify it.

By visiting our website and submitting information to us, you consent to our using your personal data and/or information in accordance with this policy. Further information about this is available on request.


Your personal information: How we collect it and why

In the course of visiting our website we may ask you to provide personal details such as your name, contact telephone number and information relating to a potential accident claim.

Your personal information will be used to fulfil a request that you make when disclosing your personal details.

If you no longer wish to receive information or email updates, you can click on the ‘unsubscribe’ link on any email received by you from us or notify us of this by contacting our digital team at customerservices@aagplc.com


Disclosure to third parties

Your information will not be passed on or sold to any other third parties without your expressed permission.


How long we’ll keep the personal information

We will retain the information you provide for as long as it is reasonable and necessary for the use for which we have collected it.


Security

Information is transmitted over a secure link, using a minimum of 128 bit encryption. Our security measures include the use of intrusion detection systems. The internet is not a secure medium. Therefore, although we have endeavoured to protect the security of the information we collect and process, we cannot ensure the security of data transmitted to or from our website via the internet. Any transmission is at your own risk (including the sending or receiving of email messages). Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.


IP addresses

Our website stores information about web visitors for statistical purposes. Information will include your IP address, page views, page request results and browser information. This information is used for statistical purposes and may only be disclosed to authorised official third parties (such as the police) upon request.


Accessing and updating your information

If you think we have incorrect information, or you would like a copy of the information we hold then you may request a copy by making a request to:

Address


Governing law

This website and your use of it is governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales. Please note that this policy does not create any contractual or other legal rights.

We may change this policy at any time by updating this page, and therefore recommend you check this page from time to time to ensure you are referring to the current policy. Your continued use of our website, following the posting of any changes, indicates your acceptance of such changes. This policy is effective from 1 May 2018.


Supervisory authority

You have a right to lodge a complaint with the Information Commissioner’s Office (ICO) who can be contacted as follows:

Information Commissioner’s Office


Other websites

Sometimes other websites may collect information from you that subsequently may be passed on to Accident Advice Helpline. Please ensure that you have read and agreed to the terms of that website’s Privacy Policy prior to submission of your information. Accident Advice Helpline bears no responsibility for the operation, content and policies of other websites.