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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Vehicle insurance claim


    Being involved in a road traffic accident is a stressful and unpleasant experience, especially if you have sustained injuries. Unfortunately sometimes it is unavoidable, no matter how careful you are as a driver.

    What to do if you are involved in an accident

    There are a few things that you must remember to do if you are involved in a road traffic accident. These factors will also greatly help later on when it comes to making a vehicle insurance claim, should you need to. It is important to remain as calm as possible and think clearly so that you can help yourself and others involved and get all the necessary information.

    Make sure that you call the emergency services straight away so that they can assess you and others involved straight away, even if an injury isn’t immediately visible. In particular, head injuries or whiplash may not be immediately apparent and it is important to get yourself assessed by a trained professional, not just for your health but also in case you need to make a claim. Emergency services will also send a police officer to the scene, who will be able to help document the accident and get vehicle and personal details of those involved.

    Make sure that you also swap car insurance details at the scene of the accident, together with their name, address and vehicle registration in case you need to make a vehicle insurance claim. If anyone else has witnessed the accident try and get a statement from them too. If you have a camera or camera phone to hand it is also a good idea to take photographs of the damage sustained to your car and other cars involved in the accident. It is very important to also remain neutral and never admit that the accident was your fault.

    Making a vehicle insurance claim

    All of the above advice will help greatly when it comes to making a vehicle insurance claim. If you have been injured as a result of the accident and need advice on how to claim, call one of our friendly advisers at Accident Advice Helpline. Our advisers are available on call 24 hours a day, and will be able to assign you a solicitor to help you with your case. The majority of claims can be processed over the phone, with no obligation to proceed.

    Open Claim Calculator

    If you want to discuss your accident in more detail then dial 0800 689 0500 from your land line, or 0333 500 0993 from your mobile.

    Date Published: 10th July 2014

    Author: Jan Newell

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.