Keeping safe around hotel guests and when to make an accident at work claim
Working in a hotel means that not only do you need to try to be safe at all times for yourself, you also need to try to be safe for the guests. As a hotel employee you have a duty of care to guests to ensure that they always feel safe and protected in the hotel, and to ensure that any problems they do have are sorted out sooner rather than later.
However, you also need to be careful for yourself, as working around a large number of people can cause serious injuries from time to time. Your employer should be able to take care of you and ensure that you are not injured, but you should also be looking out for yourself.
- Always know what you are doing. Try not to focus on what everyone else is doing as you go about your work day, but know exactly what you should be doing and do it to the best of your ability. This should prevent you making mistakes which could cause problems or accidents with hotel guests.
- Keep an eye out for guests. Whatever you are doing, you should always try to have one eye on the guests around you, so that you can warn them if there is something wrong or if they are doing something which could cause problems or accidents. Remember that guests don’t know the hotel as well as you do.
- Give guests good instructions. If there is something that you need your guests to know about, or if they ask how to do something or go somewhere, try to be as specific with your instructions as possible. This will help guests to know what they are doing, and you to relax knowing that your guests are covered.
- Get help if there are problems. If there are any problems with guests or situations that you don’t know exactly how to handle, you should think about getting help from management or someone else who knows what they are doing.
Find out more about making a Torridge accident at work claim
Call Accident Advice Helpline on 0800 689 0500, or 0333 500 0993 from a mobile to find out more about making a Torridge accident at work claim if you have been injured at work in a hotel. The team will be able to talk you through the Torridge accident at work claim process so that you can decide whether or not you want to proceed with a claim.
If you do, you will be passed over to an experienced in house injury lawyer, who will work on a 100% ‘no win, no fee’ basis on your Torridge accident at work claim, and will also work on your behalf, meaning that you shouldn’t have to go to court.