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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Torbay claims


    What do you need from a good hotel and how to make injury claims if something goes wrong

    When you are planning your holiday, it may seem that the hotel isn’t the most important part of the holiday as you won’t be planning on spending very much time there anyway. However, how good your hotel is can greatly affect how much of a good time you have on holiday, as a hotel which is unsafe, dirty or just simply unfriendly can make you feel awkward, uncomfortable, or even lead to something happening which will ruin your break. When you are looking for holidays, here are some of the things you should be looking for in a hotel:

    • Good ratings. Don’t just assume that because a resort is 5 star that it will be right for you. The star rating system is based on the facilities of the hotel, not the atmosphere, so it is worth looking into reviews made by real travellers. Don’t look too closely at the very best or worst ratings, just see what the middling reviews say.
    • Good facilities. Although no one goes on holiday to spend the entire time in the hotel, you do need to know that it has all the facilities you and your group need for your stay. You should also find a place which has plenty to do in case of bad weather, as this can happen.
    • Friendly staff. Your hotel may have everything you need, but if staff are rude or dismissive you will still have trouble enjoying your holiday as much as you would like to. Call the hotel before you make a booking to see what reception you get from staff.
    • A good restaurant. If you cannot find anywhere decent to eat in the local area, you should at least know that you can get a safe, healthy meal from the hotel restaurant. Check out ratings online or use hotels which have a good, longstanding reputation.

    Making Torbay claims

    If something does happen on your holiday which causes an injury or illness, and you feel it is the fault of the hotel itself or the staff, you may be able to make Torbay claims against the hotel to compensate you for what you have been through.

    You will need evidence that any injuries or illness were caused by the hotel, so you should call Accident Advice Helpline on 0800 689 0500, or 0333 500 0993 from a mobile to speak to the team about what happened and get help putting your Torbay claims together. If you decide you want to proceed with Torbay claims after your initial phone call, you will work with experienced and professional personal injury lawyers, who work on a 100% no win no fee basis to get you the compensation you deserve.

    Date Published: 30th June 2014

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.