How to give hotel guests the best possible experience of your hotel and when to make an accident at work claim against your employer
One of the things which is most likely to make a hotel guest return to the same hotel the next time they visit this destination, is if they feel that they have had a special and enjoyable experience with the hotel.
For larger hotels, it can be very difficult to make every guest feel special, but then for larger hotels, they have the option of charging less and getting budget travellers to stay with them. For smaller hotels, making guests feel special is the only way to ensure that word of mouth spreads and the hotel remains popular with travellers in this area.
- Try harder for them. If a guest asks for something that the hotel doesn’t usually provide, but you know that it is easily achievable, why not go the extra mile and get it for them anyway. A guest really appreciates being made to feel special, and this is a wonderful way to do that.
- Solve problems quickly. Make it your business to solve any problems that guests are having quickly and keep them in the loop while you do so. Often a guest won’t mind waiting a little while for a request to be carried out as long as they know what is happening.
- Ask questions. If you don’t know what you are being asked to do, or aren’t sure how to go about it, a guest will appreciate being asked questions that prove that you really are trying your best to get them what they want as quickly as possible.
- Always be friendly. Above anything else, guests want to feel special and taken care of by staff. This means that you should greet every guest with a smile, and if you can, try to remember their names as you greet them.
Getting the right help when you want to make a Torbay accident at work claim
If you have been injured in the hotel that you work in, you may not be able to return to work anytime soon, particularly if you have an active job that your injuries prevent you doing. Try making a Torbay accident at work claim against your employer if you have to leave work for a period of time, or feel that your employer caused your injuries through negligence and want some sort of closure.
Accident Advice Helpline is available on 0800 689 0500 or 0333 500 0993 from a mobile phone and will be able to help you to decide whether or not you have a good enough case to move forward with a Torbay accident at work claim. The team can provide you with advice and support throughout your Torbay accident at work claim as well.