Dealing with guest problems quickly and effectively, and how to make an accident at work claim
If you are working in a hotel, a large part of your job is ensuring that all of your customers are happy all of the time, so that they then go home and recommend your hotel to their friends and family, and to help the word spread that your hotel is a good place to stay on a holiday.
The best way for you to send guests home with a great impression of the hotel is to provide them with efficient and friendly service at all times, and to ensure that any problems they have are sorted out as quickly as possible, so that they can get on with enjoying the rest of their holiday.
- Be on the end of the phone. If you are working on reception then it is your job to answer the phone and deal with any problems that the guests pose to you. The best way to ensure that the guest gets the best service possible is to make sure that you never let the phone ring for too long, and are there and ready to talk asap.
- Go the extra mile. If a guest asks you for something that you don’t normally do or isn’t readily available, but that you do know that you can get without too much trouble, make it your business to get this for them. If you later on can’t solve a problem that they have, they will still remember that you went that bit further for them.
- Get help. If you can’t deal with a problem on your own, try to get help from another employee as quickly as possible so that the issue is still resolved in a decent time frame.
- Explain what is happening. Guests only get irritated with things not happening if they don’t know what is going on. You should keep guests up to date with what you are trying to do and how long you think it will take.
Making a Tonbridge and Malling accident at work claim with Accident Advice Helpline
If you are injured in your hotel, and believe that your employer was at fault more than you were, you might want to think about making a Tonbridge and Malling accident at work claim to help you out financially whilst you are still recovering. The money from a Tonbridge and Malling accident at work claim could also help you to pay off medical bills and other expenses which crop up as you are dealing with a serious injury.
Call Accident Advice Helpline on 0800 689 0500 or 0333 500 0993 from a mobile phone to speak to the team about your Tonbridge and Malling accident at work claim and find out whether or not you have a good case for a successful claim. If you do then you will work with professionals to get your claim processed as quickly as possible.