What to do if your holiday doesn’t match the description and how to make compensation claims
If you have spent a lot of money on a holiday, then you expect it to be as described or, hopefully, even better. However, sometimes things do go wrong when booking a holiday, as booking agents and so on are there to make money and will do what they can to get you to pay for a break. Sometimes these agents don’t know that the trip they are sending you on is not up to scratch; it will simply be that they have not checked it recently. In other cases, the person or site you bought the holiday from will simply not care. However, you should not allow your holiday to be ruined by bad advertising, and here are some of the things you can do.
- Call the agent. Whoever you booked your holiday through, there should be a number for comments, complaints and advice. Call this number first and explain what you have arrived to find and why this is different from what was promised to you. They may have another resort they can move you to, or things that can be done to make your holiday more suitable.
- Ask for a refund. Even though it is usually unlikely that you will be able to get a refund on your holiday, if you don’t ask you don’t get. Stating your dissatisfaction and asking for a refund may be all you need to do to get some money back.
- Make the best of things. So, perhaps your entire holiday is not the way you planned it, but you are still in the country that you wanted to visit, with the people you wanted to travel with. Don’t let your whole holiday be ruined, and try to make the best of your break anyway.
- Book yourself new accommodation. If you really cannot bear to stay in the accommodation you have booked, then move yourself out and book somewhere else. You shouldn’t pay any more than you already have to the hotel you were originally booked into either.
Are you able to make Teignbridge claims?
You will also be able to make Teignbridge claims for accidents and injuries if you feel that these were caused by the negligence of a specific person or organisation. Accident Advice Helpline has over 10 years’ experience with personal injury Teignbridge claims and works with experienced personal injury lawyers, who can work with you on a 100% no win no fee* basis to get you the compensation you deserve.
If you want to discuss Teignbridge claims and make a start on your own claim, call the helpline on 0800 689 0500, or 0333 500 0993 from a mobile and the friendly, helpful team can get you started with your claim.