If you find yourself in the middle of an emergency, it is likely that your ‘fight or flight’ response will kick in and you will know exactly what you need to do when it comes to getting yourself and your loved ones to a safe place, or getting out of the situation.
However, an emergency situation also needs to be reported, otherwise no one will come to help until it may be too late, and this may be up to you. Even if you suspect that someone else might have reported the emergency, you should try to do so as well as it is better that too many people report it than no one does.
Assess whether the situation is urgent
You should never phone 999 to report an emergency unless there actually is an emergency at that exact time. An emergency is defined as a crime which is currently taking place, a fire, a road accident, or a life-threatening medical emergency.
This will put you through to the emergency services, where you will be able to speak to an operator who can talk you through the rest of this process and keep you calm and relaxed while waiting for the emergency services to arrive.
Give your address first
This means someone can be sent out immediately, before you have finished explaining the situation. Make sure you know the address before you call, or get someone who does know to make the call.Open Claim Calculator
Describe what is happening
The dispatcher needs to know who to send out and what the nature of the emergency is, so it is up to you to describe in detail what you can see and what is happening. Leave nothing out, as it may affect who comes out to deal with your emergency.
Looking for solicitors in Ealing?
You can only claim compensation for an accident or injury if you can prove that someone else was to blame for it, and that you were injured or have emotional trauma as a result of the accident. Before you start looking for solicitors, go to your doctor for a medical assessment, and to the police to obtain a copy of the police report of the incident, so that you can prove you were not to blame.
We don’t have injury solicitors in Ealing working for us however we can still help you with your claim. This is because we are a national firm that works throughout the UK. So if you need injury solicitors in Ealing or anywhere else look no further than our expert service.
You can call Accident Advice Helpline on 0800 689 0500, or 0333 500 0993 from a mobile, to speak to our friendly, helpful team about your accident and let them know all of the details. The team will be able to give you advice, support and more information about the claims process, before passing you over to our solicitors who can help you. Your solicitors will work on a 100% no win no fee* basis, and should be able to give you regular updates as to the status of your claim.