Frequently Asked Questions Regarding Claims
If you’re considering seeking compensation for an accident that was not your fault, it’s likely that you have some questions. Here you’ll find answers to questions about what types of accidents can be claimed against, timescales, whether it’s possible to re-open personal injury claims, and how to claim.
What types of accidents are covered by personal injury claims?
Slips, trips and falls: these are some of the most common accidents and can include slipping on a wet floor, falling from a ladder or tripping on an uneven surface. For more information read our webpage on slips, trips and falls.
Road traffic accidents: Whether involved as a driver, passenger or pedestrian, you can claim for compensation if you were not to blame. We can even seek compensation if the other party was uninsured. For more information read our webpage on road traffic accidents.
Accidents at work: From industrial accidents involving heavy machinery to office-based issues such as repetitive strain injury, these can be claimed for. For more information read our webpage on accidents a work.
How long does it take to make a personal injury claim?
We aim to get you the maximum amount of compensation for you in the least amount of time. It depends on the complexity of the case and it may be possible to obtain an interim payment to cover immediate costs.
How much will I be awarded as compensation?
Again, it’s unfortunately hard to say as every case is different. If you sustained a sprained ankle on an uneven pavement, you’re likely to gain less compensation compared to a serious spinal injury received in a car crash.
For a spinal injury, your recovery time is going to be longer requiring considerable time off work, and you will need specialist equipment such as a wheelchair. Modifications to your home may also be required. All these factors will be considered in your claim.
Is it possible to re-open personal injury claims?
When you receive your compensation the payment is made as a final amount. It is not possible to re-open personal injury claims for any reason. It is therefore important that your claim takes into account any current costs and also considers any likely future costs.
If you have not fully recovered when making your claim, we will need to know what the prognosis is for your recovery. It will also be essential to know if there’s any chance that your condition will deteriorate. We will seek a medical report from a consultant and advise you on its implications.
How do I start the claim process?
It’s so easy. Simply complete our 30-second test to see if you have a case. If you’d rather, call our freephone helpline on 0800 689 0500 to speak to one of our friendly advisers. They’ll be able to put you in touch with one of our 200 specialist legal advisers to start seeking you the compensation you deserve.