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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Personal injury complaint

    Making a personal injury complaint can sometimes feel like quite a daunting process. But if you have help along the way and know the right way to go about it – making a claim can be somewhat easier than you might have thought. In this piece we look at some of the key pieces of information you should be bearing in mind.

    When a claim is valid

    The first thing you need to know is whether or not your claim is indeed valid in the first place. Under UK law any accident which was not your fault and happened within the last three years can potentially give you the right to make a complaint. However, one thing some people occasionally forget about is to assess the severity of the injury itself. Compensation will not be appropriate on those occasions when the injury has been pretty trivial – this is something that should be used to help out people who have suffered serious or long lasting injuries.

    Making a personal injury complaint

    The next task is to find your lawyer and here there are several things to think about:

    What is their background? Claims can vary significantly depending on how you were hurt. For example, a road traffic accident presents different challenges than an accident in the workplace. Complicated or longer lasting claims – such as a brain injury can also require other specialist knowledge which many lawyers might not have.

    Customer reviews: These can be useful whether you’re seeking compensation or any other type of service. They will tell you something more than qualifications or the advertising can – they’ll show you how other people have worked with them in the real world – what their good experiences have been as well as the bad.

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    Can they handle this? You might want to go to a law firm based around the corner from you, but they might not be able to devote the resources to your claim. If it’s a complicated case it could drag on for several years and if the other side has plenty of financial backing and are prepared to fight the claim to the bitter end, you’ll need a law firm which has the financial clout to go toe to toe with them all the way. In other words, a bigger and better known firm can tend to be better.

    How we work

    If you want to make a personal injury complaint, therefore, Accident Advice Helpline is an excellent option. Not only do we have the scale to cope with larger cases, but our highly trained team of experts include specialists who can cope with any type of claim, so whatever you need, we can offer a service which is very suitable to your needs.

    For more information about making a personal injury complaint, give our team a call now on 0800 689 0500, or 0333 500 0993 from a mobile.

    Alternatively, you could visit for more information.

    Date Published: 18th March 2014

    Author: Louise Thacker

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.