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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Personal injury claims process


    Many people are put off from making a claim for compensation because they don’t understand the personal injury claims process. They imagine standing up in court, pointing a finger at the person who caused the accident and shouting dramatically about how they have wrecked their lives. All very Hollywood-esque, but not entirely accurate.

    What happens in the personal injury claims process?

    If you are considering making a claim, here are the steps that usually follow in the personal injury claims process.

    1. You call Accident Advice Helpline.
    2. We advise that you have a strong case to claim.
    3. We put you in touch with a specialist no win no fee solicitor.
    4. Your solicitor builds up evidence for your case.
    5. Your solicitor discusses the compensation you are likely to receive.
    6. Between you, you agree on a settlement amount.
    7. The solicitor makes a part 36 offer to the defendant.
    8. The defendant accepts or refuses.
    9. If they refuse, the case goes to court and your solicitor represents you.
    10. The case is won, the compensation is paid into your bank and your solicitor claims their fees back from the defendant.

    Frequently asked questions and concerns about the claims process

    Q: I don’t want to go to court in person

    A: In the majority of cases, you wont have to. In fact, the bulk of the claims we handle are settled out of court, so don’t let that worry put you off. If you do need to go to court, you will be fully briefed by your solicitor (and it’s not how it looks on the TV!).

    Q: Who can I turn to throughout the personal injury claims process?

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    A: Accident Advice Helpline will put you in touch with a named specialist solicitor who will work on a no win no fee basis. If you can’t speak to them because they are busy or their office is closed, our advice team work 24/7 to answer your calls, so you can contact us whenever a concern pops into your head even if it’s the middle of the night.

    Q: How long will the whole personal injury claims process take?

    A: Because we want you to get this out of the way so you can concentrate on your recovery, we always try to work as efficiently and swiftly as possible. However, it is impossible to say precisely how long it will take, as every case is individual.

    Q: Will I have to go to meetings with my solicitor?

    A: In most cases, you will never meet your legal representative. You may well speak to them on the phone or receive emails from them, but unless there is a specific need to meet up then you probably won’t have to. We find this is the best way to operate, as the last thing you need is added disruption when you are trying to get better, and if you do need to meet then they will usually come to your home.

    Call Accident Advice Helpline

    If you want to discuss your accident in more detail then make sure you get in touch with Accident Advice Helpline. Our expert advisers can be reached on 0800 689 0500 now.

    Date Published: 17th July 2012

    Author: Louise Thacker

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.