Personal injury claims procedure


Being hurt in an accident that was not your fault is generally a once or twice in a lifetime occurrence. The accident may have happened on the roads; on a bus, car or motorcycle. It may have been a work accident or a slip, trip or fall in the supermarket. Before you make a final decision about whether to make a claim for compensation or not it is useful to know exactly what that entails. Once you understand what the personal injury claims procedure involves you are in a position to decide if you want to go ahead with it or not. The following information should be useful.

Starting off the personal injury claims procedure

The procedure usually starts by the claimant (that’s you) making a phone call to a claims management company like Accident Advice Helpline. Accident Advice Helpline has been helping people with the personal injury claims procedure for over a decade. People feel that they can trust them because they are fully endorsed by consumer champion Esther Rantzen. People also choose them because you can contact them at any time 24/7. The procedure does not have to be started straight away. You have up to three years to claim for car accidents and slips, trips and falls.

How a personal injury claims procedure works in practice

The next step in the procedure is usually to take Accident Advice Helpline unique 30 second test to work out whether your claim is likely to be successful. It just requires some basic details. The friendly, professional advisers will guide you through it. The test is without obligation.

Once you decide to go ahead, you will be allocated one of the legal partners who will deal with all the legal aspects and administration for you.

The personal injury claims procedure at Accident Advice Helpline does not require you to pay any fees at this stage. The legal partners work on a no win, no fee* basis. This is the best system for you. If your claim is not successful (i.e. if you lose the case) you do not have to pay anything.

Personal Injury claims procedure – the practicalities

The exact amount of money that you will get cannot be guaranteed because every case and every injury is different.  Also, some claims take much longer than others to sort out as some are much more complicated than others. Most claims are dealt with over the telephone and very few cases actually end up in court so it is unlikely that you will have meetings to attend. You may need to attend one appointment with a local doctor for a medical assessment report of your injuries to be prepared. This will be arranged for you by your solicitor.

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Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

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