Motor claims result from a road traffic accident, whether you are a driver or passenger of a car, scooter or a motorbike. They can also involve buses or coaches. Accident Advice Helpline’s trained and dedicated advisors understand and appreciate that a motor accident is not just a physical occurrence. The shock of being involved in an accident, be it a multi-car pile-up, a rear shunt, or a traffic-light collision can have a significant psychological effect on the victim.
We understand that in such circumstances, even making a telephone call may be difficult. That is why we have developed a 30-second test to evaluate your claim as an initial step. If you feel, after taking this simple online assessment, that you wish to speak to one of our advisors either about your claim or about motor claims in general, the telephone call will cost you no money at all if you are using a landline.
Accident Advice Helpline
It is expected that you will not remember everything that you want to ask about motor claims in that first phone call to us; so if you wake up in the middle of the night with an important question on your mind and you are worried that you might not remember it in the morning, that’s okay. Accident Advice Helpline’s telephone lines are open 24 hours a day, every day, allowing you to call us whenever you need to on 0800 689 0500 from a landline or from your mobile on 0333 500 0993.
The patron of Accident Advice Helpline is the consumer rights champion Dame Esther Rantzen, who understands the importance of the ability of the ‘little man’ to claim compensation for events which have occurred through no fault of their own. We understand that it may feel difficult for an individual to bring a claim against an organisation, or even against another individual. However, motor claims normally proceed against the insurer of the driver of the vehicle which caused the accident, which is, of course, why insurance is needed in the first place.
Advisors provide guidance throughout motor claims
It is natural, after being in a motor accident, that you will not wish to – or be able to – get into a vehicle for some time afterwards. Therefore, making a claim via Accident Advice Helpline can be done over the telephone, with no need to visit solicitor’s offices. There are no long forms to complete and after speaking with one of our advisors and after a decision has been made to proceed the claim, your solicitor will be in touch. We will make the process as straight-forward as possible, so that you can concentrate on recovery. If your accident happened some time ago, but within three years, it may be that you have ongoing symptoms which have never cleared up – or that have become worse. We can discuss all of this with you and all you have to spend is some time with us, on the telephone.