When a family member or someone we love dearly has been involved in an accident, the person we used to know may seem much different. For some, the aftermath of an accident may cause distress to such an extent that they are unable to cope with the pressure of handling a personal injury case. In such an instance, the injured party may lean upon you to represent them through this difficult time.
Whilst it is the job of a personal injury lawyer to act on behalf of the injured victim, a person who is going through such an ordeal may not be able to explain information about the event or could find it impossible to talk about matters of a sensitive nature which could have involved a betrayal of trust, entrapment, confusion, pain, helplessness, loss or abuse of power. As such, this person may confide in someone with whom they trust implicitly. If this person happens to be you, responsibility will rest upon your shoulders to become the voice that interacts and communicates with their personal injury lawyer.
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Taking on this role will require a lot of patience. Gaining the information required may take a lot of time, tact and effort.The key to achieving results is to remain sympathetic and understanding at all times. Accept the pace at which information comes forward and do not push for answers. Always keep a pen and paper handy or a recorder close by to record events when they are communicated. Sometimes information will be sparse, other days it will be more forthcoming.
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Keep the end goal in mind which is to achieve a positive outcome for your loved one. Whilst the aim is to receive appropriate compensation, money may not feel so important to the victim. Although it will help financially, it will not be able to erase the painful memory. Try to stop the case from revolving around a settlement figure and focus on the injured person’s feelings.
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Your role is to protect your loved one. This could mean shielding him or her from a ruthless insurance company who may use their vulnerability as a means of offering a quick settlement figure. Far better to state from the onset that you wish all communication to be channeled through your lawyer or yourself.Open Claim Calculator
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If you know someone who is emotionally traumatised from a devastating event, Accident Advice Helpline is available to discuss the best course of action when dealing with such a matter. Ring: 0800 689 0500.