How to provide great treatment for patients – injury solicitors Ferryside
Whether you are working in an NHS hospital or a private clinic, you should always be trying to provide the best possible treatment for patients. People that have to go and have medical or surgical procedures are already nervous and concerned and thus need the best possible treatment from staff to make them feel comfortable. If your behaviour towards patients causes them to feel more stress than they need to then you may find yourself or your workplace hit with a compensation case. Here are some ways to make patients feel more secure and more at home.
Before you visit a patient, gather together some of the things that they might need so that you can hand them over there and then. If a patient asks for water and you still have other patients to see, then it is more likely that you will forget and the patient will be left thirsty. Bring extra blankets, ice, water, pillows and even magazines that the patient can choose from.
Bring a note pad with you and note down the patient’s name at the top of a page. As you speak to them take notes of anything they say which you can help with or get someone else to help with. You may want to also make notes about how they seem, as if they are particularly frightened or upset you can make a note to visit with them again soon.
Give your name
A patient will see so many doctors, nurses and other members of staff that they won’t remember everyone’s name. If you give your name, ask theirs and try to remember it for the rest of this conversation, as well as next time you visit them. You will stand out in their mind and help them to think of their time spent with you as a positive experience. Repeat your name to the patient next time you see them, so that they can remember more easily who you are and ask for you in particular if they feel the need.
If you need injury solicitors Ferryside
If you have been treated at a hospital or clinic and feel that the attitudes and behaviour of staff have caused you extreme stress or upset, then you may want to claim compensation using injury solicitors in Ferryside. To find the best possible injury solicitors in Ferryside, who will be able to handle your case on your behalf and offer you the support you need throughout the process, call the Accident Advice Helpline on 0800 689 0500.
The Accident Advice Helpline has over 15 years’ experience in the field of personal injury compensation claims and can provide you with dedicated and experienced injury solicitors in Ferryside to help you with your claim. Your injury solicitors in Ferryside will work on a 100% no win no fee* basis to get you the compensation you deserve and you shouldn’t even have to go to court.