How to be safe around angry customers and find good injury claim specialists in Forest of Dean
If you work in any customer-facing role, one of the more challenging aspects of your job will be when you are dealing with disgruntled or otherwise angry customers, who may not be willing to relax and speak to you calmly. You are not allowed to get angry back at customers, and doing so would threaten your job, whilst at the same time you could be at risk if a customer gets violent with you, and it can be tricky to know how to handle the situation. Here are some ways that you can be safe around an angry customer, and try not to get yourself into a position where you will be injured.
- Speak in calm tones. The worst way to start arguments with angry customers is for you to get angry or to raise your voice back at them. Angry people are more likely to react badly if they feel that they are being confronted, so try to keep your own voice calm and reasonable.
- Get back up. Don’t try to deal with an angry customer on your own. Instead, get another member of staff to come and work with you in talking to this person, and they may be less likely to lash out if they are outnumbered.
- Offer to call the police. Try not to do this in a threatening way, or the customer may become even more angry. but if they are accusing you of things then you can offer to call the police and have them sort it out. Any customer who is behaving badly should back off at this point.
- Retreat from the situation. In the worst case scenario, if you think that a customer is being unreasonable and is likely to lash out violently, retreat from the situation and go to staff only areas where you can call for security or the police to come and remove this person from the shop.
Injury claim specialists in Forest of Dean
If you have been injured by a customer, injury claim specialists in Forest of Dean can help you to make a claim for compensation against this customer, to get compensation for any injuries you have suffered. Call Accident Advice Helpline on 0800 689 0500 (0333 500 0993 from a mobile).to find out more about making a claim, and decide whether or not the claims process is the right thing for you to do.
You will work with experienced injury claim specialists in Forest of Dean, who will work on a 100% no win no fee basis to get you the compensation that you deserve. Call the helpline to make a start on your claim, and get advice and support throughout the claims process.
Date Published: 22nd December 2014