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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Flowchart on personal injury


    Most legal processes tend to be handled in a standard way. This may be because there are rules and regulations setting out how they should be handled, or it may be dictated by the conventions of what has to be proved.

    Personal injury claims also tend to be handled in a standard way. Although every case and every claimant is different, there is a general procedure that is followed in every case. Using as an example a road traffic case handled by well-established claims providers Accident Advice Helpline, here is a flowchart illustrating the personal injury claims procedure – think of it as a flowchart on personal injury claims.

    At the scene of the accident

    Once everyone is safely out of further danger and medical attention has been called (if needed), this stage of the process involves collecting information from the scene (photographs or plans may be useful) and exchanging contact details with everyone involved. Even if you are not suffering any immediate symptoms it is important to do this, as some symptoms (for example, whiplash) come on later.

    After the accident

    If your symptoms appear after the accident, seek medical advice on this. You can also contact a claims provider at this stage. Accident Advice Helpline can be reached via our website or on the 24-hour hotline. Keep a note of all of the medical treatment that you have received and of all the medication (e.g. painkillers) that you have taken. You may need to provide details of this later on in your claim.

    Accident Advice Helpline’s 30-second test

    Accident Advice Helpline have a unique 30-second test that allows you to find out quickly and easily if you have grounds to make a claim. If the test shows that you do have grounds, then you make the final decision about going ahead. All you have to do is to provide some simple details about the accident and about your injuries

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    Making a claim

    The highly trained advisers at Accident Advice Helpline will put you in touch with a personal injury lawyer who we have selected for you from a panel of around 200. You will provide further details of the accident and how your injuries are progressing to your lawyer. You may still be waiting to have surgery or further treatment (e.g. physiotherapy) at this stage. You will also provide details of money that you have lost (or are still losing) as a result of your injuries. Your lawyer will work for you on a no win no fee basis, so you will not have to pay any upfront legal costs. Call us today on 0800 689 0500 to make your claim.

    Date Published: 17th May 2013

    Author: sjones1985

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.