Do you need to make a faulty product claim in Gloucestershire, after buying a new electrical product?
When you buy a new item, you should be able to expect it to be in good working order. Indeed, if you purchase an item and then find that it isn’t working properly, you should be entitled to return it and request a replacement or a refund.
However, when people purchase electrical items, they don’t always realise that they are faulty straightaway. In fact, the item may appear to work perfectly at first, only for a fault to appear at a later date. Whenever a product malfunctions, it can be frustrating for the owner. They may have to send it away for repairs or spend time on a customer service helpline to try and identify the problem. Whilst this is wholly inconvenient, it can be far worse if the product malfunctions and causes someone to suffer an injury.
A feature on most modern electrical products is an automatic cut off switch. It the unit is left on for too long or is in danger of overheating, the cut-off switch should activate and turn the product off. If the cut-off switch fails to work, the item could easily get too hot and could, in turn, cause a fire or an explosion. If anyone is in the vicinity of the unit at this time, they could suffer very serious injuries indeed.
When people realise that an electrical unit is malfunctioned, they sometimes try desperately to switch it off or to unplug it in an attempt to stop it from catching fire. Whilst this can often limit the damage that occurs, they can suffer injuries, such as electrical shocks or burns, simply from touching the unit or the plug.
If you, or a family member, have been hurt in this way, why not consider making a faulty product claim in Gloucestershire? If you can prove that the unit was faulty and that it caused your injuries, your claim should be successful and you should, therefore, obtain compensation. Of course, you won’t be expected to prove this yourself. In most cases, your personal injury lawyers will be able to help you to access the evidence you need when you make your claim.
Accident Advice Helpline for your faulty product claim in Gloucestershire
If you believe that you’re eligible to make a faulty product claim in Gloucestershire, and the incident occurred within the last three years, why not contact Accident Advice Helpline to find out how we can help?
Simply contact Accident Advice Helpline on 0800 689 0500 or 0333 500 0993 if you’re calling from a mobile phone, to find out more.
Date Published: 22nd November 2014