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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

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    Fault claim


    Fault Claim

    When you purchase goods from a retailer or a manufacturer you enter into a relationship of trust, whereby, the seller trusts that you will pay in full for the goods and you, as the consumer trusts that the goods are fit for purpose and safe to be used. The retailer or manufacturer therefore, has a legal and moral responsibility to ensure that the goods are not faulty and that they will not endanger the safety of the consumer. If this responsibility is shirked and you, as a consumer, are injured due to faulty goods the law states that you can place a goods at fault claim, to claim compensation for the physical, emotional and financial costs caused by your injury.

    If Goods You Bought Had a Fault, Claim Today

    If you are in a situation where you bought goods that had a fault, claim today to get the compensation which you deserve. You may find that the financial implications of an injury caused by either the carelessness or callousness of a retailer or manufacturer are crippling, but a goods at fault claim for compensation can help you to survive financially whilst you recover physically.

    What if The Injury Was a While Ago?

    The law states that you can claim for compensation in the case of an illness or injury caused by faulty goods within three years of the incident and after which time you can no longer seek the compensation which you may be owed. The only instances when this time limit is not enacted are those where the goods at fault claim involves a minor or in cases of industrial diseases, but these are rarely applicable in terms of faulty goods claims.

    How to Pursue a Claim

    A good first place to start if you are considering pursuing a compensation claim is Accident Advice Helpline’s 30 second test. This is an online compensation calculator which takes some basic information from you to let you know an estimate of how much compensation that you may be owed in a matter of seconds. Once you have done this, you can then get in touch with Accident Advice helpline on 0800 689 0500 or from your mobile on 0333 500 0993. When you call either of these numbers you can be certain that you will speak to a friendly and professional advisor who will be able to guide you through your next steps in confidence and with no obligation.

    Then What?

    If you then decide to pursue your claim with Accident Advice Helpline, you will rarely have to do anything other than talk to them over the telephone at different stages of your claim. They will then pass the information you give them to their team of in house solicitors who will do the hard work for you and fight to get the compensation that you deserve.

    Open Claim Calculator

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.