Claiming for Faulty Equipment
When we buy something from a shop – be it an item of food, clothing or something electrical – we expect it to be made to a high standard and to be fit for the purpose for which it was purchased. UK laws are in place to ensure that this is the case, therefore our expectations are not unreasonable.
In many cases, buying something which is faulty is unlikely to cause problems. Most people are aware of their rights, make arrangements to return the item to the retailer for a refund or a replacement and simply move on, forgetting about their faulty purchase.
However, in other cases the matter is far from simple. There are those instances where an item is so damaged or faulty that they actually cause harm before their defect can be detected. In these events, legal precedents have been set in place to allow the purchaser, or anyone else harmed by faulty goods, to make a compensation claim in Stonham Aspal.
The Law and Faulty Goods
Often referred to as statutory rights, the rights of a consumer when they buy anything from a seller are lengthy and detailed. However, they give a number of rights for both the seller and the buyer:
- You have the right to expect that the goods should match their description;
- They should be free from defects and fit for purpose;
- If the buyer inspected their goods prior to purchase, then the seller cannot be held liable for damage and is not obliged to give a refund; and
- If the seller made the buyer aware of defects, they are not obliged to offer a refund.
Harm from Faulty Goods
In some circumstances, a faulty good is an inconvenience but little more. For example, a pen which does not work when brought might be pesky, but is unlikely to cause harm. However, there are instances in which a faulty good can actually do a lot of harm.
Consider the amount of damage which a faulty car, such as one with poor steering or poor breaks, an electrical item which was likely to spark when turned on, or a food preparation item with exposed blades might do.
In these, and of course other situations, the customer has the right to take their item back and demand a full refund. However, the harm done to either person or property may also give them the right to make a compensation claim in Stonham Aspal.
Making a Compensation Claim in Stonham Aspal
Under UK law, if a person is injured in an accident or incident which they did not cause or were not responsible for, they have the right to make a compensation claim in Stonham Aspal. If you were injured as a result of faulty goods, Accident Advice Helpline can help as you make a compensation claim in Stonham Aspal. We have over 15 years’ experience, and with Esther Rantzen as our patron you can be assured that your claim is in good hands.