Compensation Claim in Royal Tunbridge Wells


Faulty Products and Claiming Compensation from a Trader

If you have purchased a product which has been faulty and has ended up causing an injury, you may be entitled to make a compensation claim in Royal Tunbridge Wells. An example may be a leaking washing machine which has caused you to slip and break your leg.

The compensation can be for the injury itself or may be the trauma of the incident or both of these and if someone else is to blame, you are entitled to make a claim.

There are some steps you should take if you have purchased a faulty product from a trader. The trader is usually the first port of call before the manufacturer.

Contact Trader

The first step you should take if you have received faulty goods is to make contact with the trader you made the purchase with. You should let them know what the issue is with the product and information on the injury you have sustained as a result.

You should also let them know the date and where you made the purchase from. The trader may be willing to reimburse you for the product or make an exchange, so you should let them know what you expect of them.

If you have been injured and had to pay for medical treatment, this may be another cost you expect them to reimburse so you will need to make this clear at the time of contacting them.


It is important to have evidence regarding the faulty product and the injury you have sustained as a result, which you should provide to the trader. It is also important information if you wish to make a compensation claim in Royal Tunbridge Wells later on, so you should always be prepared with this evidence.

Evidence may take the form of photographs and or medical records, which are all essential as part of the compensation process.

You can’t expect the trader to just take your word for it, so evidence is essential and the more you have, the better.


If you have spoken to the trader and they are not willing to do anything about your complaint, it may be time to go to the next step, which is a claim for compensation. You can contact Accident Advice Helpline who have specialist in-house solicitors with the expertise to deal with this type of case.

The claim may be against the trader or the manufacturer and the length of time this will take to conclude will vary depending on the injury and the willingness of them to accept liability.

Your compensation claim in Royal Tunbridge Wells will be dealt with as quickly as possible and with the up-most professionalism and sensitivity.

The ‘no win no fee*’ obligation means that even if the claim is unsuccessful, you won’t be liable for any costs. Most compensation claims are settled out of court, so this isn’t something to concern yourself about at this stage.

So for expert legal advice about a possible claim call Accident Advice Helpline today on: 0800 689 0500 from a landline or: 0333 500 0993 from a mobile.

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Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

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