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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Claiming for faulty goods


    If someone were to come up to you on the street and injure you or cause you pain, you would want and deserve a degree of recompense. The situation is exactly the same if a company sells you faulty goods that cause injury or illness — just because they are a seemingly faceless organisation doesn’t make them any less liable for the suffering that they have caused you. In fact, manufacturers and retailers who serve the public actually have a legal obligation and responsibility to the safety of consumers who buy their products. Claiming for faulty goods is the way in which you, as a wronged consumer, can seek the compensation that you deserve for any injury you suffer that wasn’t your fault.

    When is claiming for faulty goods possible?

    If you suffer an injury that was caused by a product or goods which you have purchased that were faulty or not fit for purpose, you have the option of claiming for faulty goods against the manufacturer or retailer who sold the product or products.

    How to proceed

    Before doing anything else, it is vital for you to get your injury or illness treated by a doctor in order to make sure that your symptoms do not worsen and that you don’t take any further risks with your health. It is also important to get your injury assessed and treated by a professional to get the expert opinion and documentary evidence to prove the extent of your injuries for use during your claim proceedings.

    How can Accident Advice Helpline help you?

    Accident Advice Helpline are a company who have been working on cases just like yours for over 15 years and are endorsed by consumer campaigner Dame Esther Rantzen. At the outset, our 30-second test is an amazingly quick way for you to calculate how much compensation you may deserve for your injury and is a great jumping off point for anyone considering pursuing faulty goods claims. If you do think you have a case, you can contact Accident Advice Helpline on 0800 689 0500, or on 033 500 0993 on your mobile, and can be assured of friendly and professional advice.

    What then?

    As your claim moves forwards, Accident Advice Helpline will use either our in-house solicitors or a specially selected solicitor for more complex cases in order to work on your behalf to get the best deal for you on a no win no fee basis. Our years of experience come into play here too, with almost every case able to be resolved over the telephone without the need for claimants to ever have to step foot into a courtroom.

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    If you feel that you deserve compensation for an injury because of faulty goods that wasn’t your fault, contact Accident Advice Helpline today for the best possible advice and support.

    Date Published: 29th July 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.