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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Accidents in shops


    Personal injuries can happen at any time, and in any place. From road traffic accidents to injuries in the workplace, it is an unfortunate fact that if an accident is caused by another person, it can be very difficult to avoid being injured.

    Accidents can happen at home, at work or in public places. Accidents in shops are one such occurrence that can cause personal injuries, and in this instance it is useful to understand your rights with regards to compensation.

    What types of accidents in shops may result in compensation?

    To be eligible to make a claim, an accident must have been caused by another person, have happened within the past three years and have resulted in the need for medical attention. Accidents in shops that fulfil these three criteria may be entitled to receive compensation.

    Accidents in shops may include:

    • A slip on wet flooring, with no signage to warn of the slippery surface
    • A trip or fall caused by bbjects in a walkway
    • An injury caused by poorly stacked items falling from a shelf

    Of course, accidents can vary greatly and your circumstances may differ from the examples above. The important thing to consider is the question; who is responsible? In the case of accidents in shops, the shop owner has a duty to you as a customer to ensure the shop environment is safe and hazard-free.

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    What to do if you have been involved in an accident

    If you have been involved in an accident in a shop and it was not your fault, it is worth pursuing a claim for compensation. No matter what your injuries – whether a sprained ankle, a head injury or a broken wrist, you have the right to be compensated for your injury and the impact it has had on your life.

    It is always best to pursue your claim as soon as possible, as long as you have received medical attention first. At Accident Advice Helpline, we are expert in helping claimants through the claims process. With over ten years of experience, we are able to ensure you can claim for compensation with minimum fuss, guiding you at every step of the way with help from our professional and friendly advisors. When making a claim, it may be useful to have some of the following information available:

    • The name and location of the shop, the shop owner and the duty manager at the time of your accident.
    • Contact information of any witnesses to the accident.
    • Your doctor’s report, detailing your injuries, the severity, and any medication or treatment you may be receiving.
    • Details of any expenses incurred – including medical bills.
    • If you have been unable to work as a result, details of the earnings you have lost.

    To make a claim, you can either fill out our short online claim form or give us a call on our advice line which is open 24 hours a day, 7 days a week on 0800 689 0500. All claims are handled on a no win, no fee* basis.

    Date Published: 28th February 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority with licence number 591058 and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.