Accidental injury claim guide
Step 1 – Keep track of the facts
- the date, time and place of your accident.
- the people directly involved and the people who witnessed your accident. If possible, include their contact details or anything you can remember about them. This might be a description of what they look like, where they work or what they were doing at the time of your accident.
- a description of exactly how your accident happened. For example, if it was a road accident, what vehicles and pedestrians were where, what were the weather conditions? Was visibility good? Include anything you can remember about who said what, who did what and if any police or medical services attended the scene. If the police did attend, did they give you a case reference number? If so, write it down.
- What happened after the accident? Did you realise you were injured straight away? What medical treatment did you seek and when? Write down any advice you were given.
- What impact has your injury had on your life? Has it cost you money for lost wages, childcare or travel expenses? Have you been unable to continue your life as usual? Write everything down – you may think you will remember everything, but it will help you recover from your accident if you can keep your thoughts calm and ordered.
Step 2 – Get help from the right professionals
Step 3 – Make use of the support you’re offered
An accidental injury claim can be a tiring process if you try to go through it alone. If you are offered support, take the support. Accident Advice Helpline provides a helpline to make sure that we are there for you. You don’t need to be an expert in the legal system to get the best result from your case – let us take the strain for you. Give us a call on 0800 689 0500 or 0333 500 0933 from a mobile phone.